Support Services
Client Satisfaction for Robust Solutions
Ensuring your business operates efficiently is our #1 concern.
From the TSI’s inception, client satisfaction has been a key component in our operations. By providing systems that are critical to the success of your business, we want to make sure that they are meeting or exceeding your expectations at all times.
Need support? Contact us and we’ll lend our expertise.
Technical FIDS Support, Whenever You Need It
Solutions are just a phone call away.
Our technical support team is available 24/7 and able to work with you to get your systems back to normal. All of our products support remote administration from TSI’s maintenance office. This means that we can access records, user logs, event logs and direct terminal access to thoroughly investigate and troubleshoot any complications that you encounter. We can also use this approach to assist staff and monitor the performance of your active systems.
In addition to our 24/7 technical phone support team, we can provide emergency on-site technical support to any location.
Have questions? We’re here to answer them.
TSI’s Support and Maintenance Options
Get the coverage you need.
We provide tailored support options for our systems which are designed to ensure that your equipment and software are operational all year round. These services include:
Equipment warranty
24/7 technical phone support
Emergency on-site technical support
24/7 headend equipment monitoring
Internal diagnostic checking system
Automated notification of delivery/pick-up failures
Ongoing production upgrades
System enhancements
Connect with us to learn more about Support and Maintenance packages.
Stay Operational at All Times
Digital signage, AODB, GMS, and FIDS support.
Airports run on the exchange of information. TSI is here to make sure that those lines of communication don’t get compromised, but issues can happen. We want to ensure that your operations are running at all times—robust and reinforced with our technical support team. We're ready to catch any obstacles before they impact the people relying on our systems.